Terms and Conditions

Terms and conditions for this website and its products.


terms and conditions stair runners


This website, pictures of striped stair runners and natural stair runners and narrative are copyright . Copyright is vested in Julian Muir-Hardinge . We reserve our rights in this regard.

Terms & Conditions

The terms and conditions apply to customers who use this website The terms and conditions are agreed to if you use the website or place an order .

We advise you to read our terms and conditions.

(1) The Company – Refers to wholesale Carpets Ltd.

(2) Information

This website contains information about our goods which you will need to know before you place your order . It describes goods and their prices. Our website constitutes an “invitation to treat” and is not contractually binding. We reserve the right to correct errors

(3) If you place an order we will confirm receipt by email within 24 hours (Monday to Friday) . This does not constitute a contract but can reasonably be treated as an intention to supply

(4) Making a Purchase

We will acknowledge receipt of your order by email. This is not our acceptance of your order, but confirmation that it has been received.

(5) Orders are accepted upon confirmation we have sent your goods.

(6) We reserve the right to cancel orders at our discretion in which case payments made by the customer will be refunded. We will not be held liable for any consequential loss whatsoever.

(7) We reserve the right to refuse orders.

(8) We do not provide a fitting service.

(9) From time to time we supply numbers for fitters who have worked for our customers in the past. These fitters do not work for our company. If you decide to employ their services your contract is with them not us.

(10). Exchanges/cancellations and returns are covered by the points below

(11) Refunds or exchange is accepted within 30 days of delivery if the item is faulty. Exchanges must be in original packaging , condition and undamaged. The purchaser will pay the return cost.

(12) No returns after accepted 30 days.

(13) No whimsical returns are accepted

(14) Once you fit it its yours. Inspect the runner or carpet carefully before fitting. We do not accept return of fitted stair runners or broadloom.

(15)Missed collections will be charged at £50 per time.

(16)Refunded goods will be checked for damage and refunded within 5 working days if found to be in un-spoilt condition

(17)Photography can not be relied upon as part of the contract whilst naturally we will make our best efforts

(18) Natural flooring is handloomed . It is normal to find some minor knots or imperfections . These are not considered to be faults

(19) Any goods which are custom made are 100% non refundable

(20) Die batch variation between various parts of the flooring is considered normal and no claim can be made in this regard

(21)We will not be obliged to offer any additional compensation for disappointment suffered. Within the remit of the law, we are not liable for loss either direct, indirect or consequential.

(22)We are not liable for any expenses or costs such as goodwill , loss of earnings.  as a result of the goods we supply. This includes slipping on the stairs, time spent waiting for deliveries or any other loss you may suffer .

(23)If you purchase from us you agree to be bound by our terms.

(24)Contracts with us our governed by English law . English courts shall have jurisdiction

(25)Wholesale carpets ltd is not liable for consequential damages how so ever arising, whether special, incidental, direct or indirect.